Set at the last family-owned hotel in multicultural Miami Beach, 'Grand Hotel' follows charismatic owner Santiago Mendoza, his glamorous second wife Gigi, and their adult children, alongside the hotel's loyal staff. While the opulent resort appears pristine on the surface, dark and scandalous secrets are hidden beneath the facade. Guest indulgence, explosive betrayals, and mounting debts create a volatile environment as the staff and owners navigate forbidden romances, financial peril, and the mysterious disappearance of a hotel employee.